Policy

Clients

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Clients must provide a credit card to secure their appointment. They will receive two reminders via text message, one 48 hours before and another 24 hours before, to confirm the appointment. Failure to do so will result in appointment cancellation. I appreciate your cooperation.

 

Cancellations

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To cancel an appointment, I need to be notified at least 24 hours in advance. If a cancellation is made less than 24 hours before the appointment, a fee equivalent to 50% of the service price will be applied. Repeatedly rescheduling appointments may lead to suspension.

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No Shows

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Failure to attend your scheduled appointment will result in being charged the complete service price.

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Tardiness

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I kindly request that you arrive on time. If you anticipate being late, please communicate with me. Depending on the day's schedule, I may be able to make adjustments to accommodate you. I will do my best to complete as much of your lash service as possible within the remaining appointment time. However, please note that you will still be charged for the original appointment duration that you booked. Additionally, if you are more than 15 minutes late, I reserve the right to enforce the no-show policy.

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Lashes

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It is important that you arrive at your appointment with clean lashes. If you fail to do so, an extra charge will be applied for a lash bath. A lash retention of 50% is considered a two-week fill, while 40% retention is classified as a three-week fill. Anything below 40% retention is considered a full set. If you believe your lash retention is lower than the duration you have booked, please contact me promptly to arrange an alternative appointment time or reschedule for a different service.

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Children

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Kindly avoid bringing children to your appointment. I understand that there may be exceptional circumstances where it becomes necessary to have them accompany you. In such cases, please ensure that they are capable of entertaining themselves quietly with a tablet and/or a book during the service.

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Guarantee

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Ensuring client satisfaction is my utmost priority. If, for any reason, you are dissatisfied with the service provided, kindly reach out to me within 3 days of receiving the service to discuss your concerns and work together towards finding the best possible solution.